Customer Support Division
CASE ACKNOWLEDGEMENT
INFORMIX
 
TO : '.$To_Name.' FROM : '.$From_Name.'
COMPANY : x
CASE NUMBER : '.$Case_Number.'
DATE REPORTED : '.$Date_Reported.' TIME REPORTED : '.$Time_Reported.'
LOGGED BY : '.$Logged_By.' CASE HANDLED BY : '.$Case_Handled_By.'
NOTES/COMMENTS : '.$Notes_Comments.'
 
PROBLEM REPORTED : '.$Problem_Reported.'
 
SYSTEM SOFTWARE : '.$System_Software.'
INFORMIX PRODUCTS
Products Version License No Under Maintenance
'.$Informix_Products.' '.$Informix_Products_Version.' '.$Informix_Products_License_No.' '.$Informix_Products_Under_Maintenance.'
 
INFORMIX RELATED
Visit Phone Email Fax Escalated
'.$Informix_Related_Visit.' '.$Informix_Related_Phone.' '.$Informix_Related_Email.' '.$Informix_Related_Fax.' '.$Informix_Related_Escalated.'
 
FOLLOW UP ACTION BY CYBERSOFT :
  Configuration File (onconfig/tbconfig) : '.$Configuration_File.'
  Log File : '.$Log_File.'
  Environment Variables Used : '.$Environment_Variables_Used.'
  Problem Reproduction Information : '.$Problem_Reproduction_Information.'
NOTES : '.$Note.'