| customer_id |
| To_Name |
| From_Name |
| Case_Number |
| Date_Reported |
| Time_Reported |
| Logged_By |
| Case_Handled_By |
| Notes_Comments |
| Problem_Reported |
| System_Software |
| Informix_Products |
| Informix_Products_Version |
| Informix_Products_License_No |
| Informix_Products_Under_Maintenance |
| Informix_Related_Visit |
| Informix_Related_Phone |
| Informix_Related_Email |
| Informix_Related_Fax |
| Informix_Related_Escalated |
| Configuration_File |
| Log_File |
| Environment_Variables_Used |
| Problem_Reproduction_Information |
| Note |